Delete your account
Yana — a pharmacy companion designed for people in New Zealand.
Delete it yourself, in the app
- Open the Yana app and sign in.
- Go to Profile.
- Scroll to the Data Privacy section.
- Tap Delete Account, then confirm with Yes, delete permanently.
Once deletion succeeds, the Yana account data listed below is removed. This cannot be undone. The operational records that may be retained are listed separately below.
No longer have the app installed?
Email [email protected] from the address on your account and ask us to delete it. We'll verify the request and confirm the next steps; do not include health information in the email.
What gets deleted
- Your profile — name and email
- All medications and dose / PRN history
- Daily check-ins, mood and journal notes
- Vitals and vital reminders
- Your Health Tree progress — streak, vitality, growth
- Care Circle links, invites and nudges
- Saved care-team places
- Notification settings and push registrations
- Pharmacy sharing consent, prescription requests and blister-pack schedules linked to your account
- Your sign-in itself
What we keep, and for how long
- Anonymised crash diagnostics, with personal details already stripped out before they're stored — kept for up to 90 days, then automatically purged.
- If you were connected with a pharmacy, they keep their own dispensing and audit records of your prescriptions, separately from your Yana account, as pharmacies normally do.