Contact Yana
The Yana team reads every message. Email is the quickest way to reach us.
Yana cannot give medical advice and the inbox is not monitored around the clock. If you need urgent help, call 111. For free health advice at any hour, call Healthline on 0800 611 116, or talk to your pharmacist or GP.
Email us
Write to [email protected]. Use the email address on your Yana account if your message is about your account, so we can find it. Please do not send passwords or full medical records by email.
What we can help with
- Signing in, reminders, syncing, or anything else in the app not working as expected.
- Privacy questions, a request for the information we hold about you, or a correction to it.
- Deleting your account, which you can also do yourself from the delete-account page.
- Something wrong or unclear on one of our medicine, ailment or wellbeing pages.
- Care Circle or pharmacy sharing questions.
- Partnership, press or research enquiries.
Other useful pages
Read about Yana, the Privacy Policy, the Terms of Service, or how to delete your account.